BrightHouse Compensation

Are you one of the many BrightHouse customers who is owed part of the £14.4 million scandal?

Try our free claim checker to see if you qualify!

Private & Confidential 

Were you mis-sold items by BrightHouse?

BrightHouse, the weekly payment store, has been told to pay out £14.8million in compensation and refunds after the Financial Conduct Authority (FCA) ruled that it had treated its customers unfairly. The redress totals around £10.1 million for 114,000 agreements entered into between April 1, 2014, and September 30, 2016, covering 81,000 customers.

There were many ways that BrightHouse was treating customers unfairly. The main ones were that they failed to assess the affordability of their payment plans, and that they failed to pay back customers who cancelled their agreements.

If you have ever bought goods with BrightHouse, you may have been mis-sold the items. You may be due thousands of pounds in compensation.

Contact us today to find out how to begin your complaint to BrightHouse.

Are Brighthouse currently paying their customers back?

In short: yes. We have made claims of behalf of clients and we have managed to get compensation of between £640 and £6,800. We work on a NO WIN NO FEE basis, so you don’t pay us anything unless we manage to get you a refund. If you do succeed in your claim, we take a fee to pay our costs, but you keep the majority of your compensation.

Frequently Asked Questions

  • Who are you?

We are Consumer Rights Solicitors, an SRA-regulated solicitors firm based in central Manchester. We specialise in financial claims by consumers against money lenders. You can find out more about us at our website:

  • What will happen when I sign up?

When you sign up, we will take your details and make a complaint on your behalf if we think you may be due compensation. BrightHouse will let us know whether they are willing to refund you. If they do not provide a satisfactory response, we will refer the complaint on to the Financial Ombudsman Service (FOS). FOS has the power to investigate the claim in more depth, and they will get back to us to let us know a final outcome.

  • What is the Financial Ombudsman Service (FOS)?

Set up by Parliament, the Financial Ombudsman Service is the UK’s official expert in sorting out problems with financial services. You can read more about then here:

  • How much am I due?

This will depend how much you have spent with BrightHouse, your circumstances when you bought the items, and how the items were sold to you. We won’t know until we start your case, but we have been obtaining compensation of between £640 and £6,800 for our successful clients so far.

  • How long does the claim take?

We will do our best to get your claim processed as quickly as possible, but claims usually take between 6 and 12 months while we correspond with BrightHouse and the Financial Ombudsman Service (FOS).

  • Will I definitely receive compensation?

Not all claims will be successful since not all BrightHouse agreements have been mis-sold. However, if you are not successful, we will not charge you any fees or charges for the process. At best, you will receive compensation, but if not, you will be no worse off.

  • How will I get paid?

We usually pay clients by cheque straight into their account.

  • Can BrightHouse punish me for making a complaint?

No. The complaint we make on your behalf is separate from your agreements with BrightHouse. BrightHouse have been instructed by the Financial Conduct Authority (FCA) to pay compensation, so it is their duty to provide that redress to their customers. We can correspond with BrightHouse on your behalf while acting as your legal representative.

  • How do I sign up?

Click ‘Make a Claim’ below and answer a few short questions to check your eligibility.

Speak to our specialist claims advisors now on

0333 344 3211

BrightHouse customers to share £14.8 million of refunds, speak to our claims advisors now and see if your eligible to make a claim now!

Try our free claim check to see how much your owed.

Private & Confidential